Shauna Frost Named 2019 Don Chalmers Passion for Excellence Award Recipient

Shauna Frost

Shauna Frost

Quality New Mexico is pleased to announce that Shauna Frost has been chosen as the recipient of the 2019 Don Chalmers Passion for Excellence Award. The award is an annual award recognizing an individual, who exemplifies outstanding leadership in the pursuit of performance excellence and has furthered performance improvement beyond the boundaries of their organization. Shauna is the Executive Director of Meals on Wheels of Albuquerque. She joins past recipients Mike Sather (VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center in Albuquerque), Bill Wadt (Los Alamos National Laboratory Foundation), and David Shaw (CEO of NorLea Hospital in Lovington).

Prior to becoming Executive Director of Meals on Wheels of Albuquerque, Shauna spent seven years with Don Chalmers Ford where she learned the value of using the Baldrige Framework to drive performance excellence. She has modeled that approach at Meals on Wheels. In her time as Executive Director, Meals on Wheels of Albuquerque she has been named a Non-Profit of the Year Nominee and a Best Place to Work. She is a 2016 recipient of the Albuquerque Business First Women of Influence Award for her work in advancing Meals on Wheels. Through her leadership, Meals on Wheels will receive the 2018 Roadrunner Recognition at the Quality New Mexico Learning Summit on April 30th. 

Nominees for this prestigious award must demonstrate leadership behaviors and results consistent with Quality New Mexico’s Core Values (Integrity; Innovation & Agility; Customer Driven Excellence; Valuing Diversity, People and Relationships; Organization & Personal Learning; Continuous Improvement) and leadership behaviors (community involvement, corporate citizenship, economic development). They must also be willing to share their leadership practices as they relate to Quality New Mexico’s core values and leadership behaviors.

Shauna will be sharing her journey to excellence at the Quality New Mexico Learning summit on April 30th and May 1st at the Isleta Casino Convention Center. For more information on Quality New Mexico and the Learning summit, visit their website at

Eight NM Organizations Attain 2018 New Mexico Performance Excellence Recognition including Best-in-Class Zia Award Winner

Quality New Mexico is proud to announce the 2018 New Mexico Performance Excellence Awards (NMPEA) recipients. These eight organizations are role models in customer and employee satisfaction and engagement, sound operational management, radical innovation, and favorable outcomes. They exemplify the result of commitment, progress, and dedication to organizational excellence.

The Zia (Excellence) level reflects that the recipient is a New Mexico role model organization in how it uses effective, systematic processes to continually improve and to achieve performance excellence for its key outcomes. The 2018 Zia Award Recipient is:

The Roadrunner (Progress) level reflects that the recipient demonstrates progress in building sound and systematic processes and attaining improved outcomes. The 2018 Roadrunner Recognition Recipients are:

The Piñon (Commitment) level reflects that the recipient is in the early stages of using systematic processes and data to attain improved overall outcomes. The 2018 Piñon Recognition Recipients are:

The Adobe (Foundation) level reflects that the recipient has defined its key characteristics including its mission and vision, its customer and workforce segments and requirements, its competitive environment, and its strategic challenges and advantages. The 2018 Adobe Recognition Recipient is:

All Award and Recognition Recipients will be formally recognized at the 2019 Quality New Mexico Learning Summit & New Mexico Performance Excellence Awards Ceremony in April 2019.

The NMPEA is a multi-tiered assessment and awards process assisting New Mexico organizations along their path to achieving and sustaining performance excellence. Performance excellence reflects Level 1 Adobe, Level 2 Piñon, and Level 3 Roadrunner Recognitions as key stages to achieving the pinnacle of performance—earning the prestigious Level 4 Zia Award. New Mexico organizations desiring feedback on their overall organizational performance submit a self-assessment to Quality New Mexico for an in-depth review, site visit, and written feedback from a team of volunteer Examiners. Modeled after the Malcolm Baldrige National Quality Award, Quality New Mexico’s NMPEA process is based on the time-tested Baldrige Excellence Framework® and its Criteria to guide and improve overall performance. To date, Quality New Mexico has recognized more than 800 New Mexico organizations with 14 having achieved the Zia Award, and three having achieved the Malcom Baldrige National Quality Award.

Quality New Mexico’s mission is to “Drive Performance Excellence in New Mexico.” The non-profit, 501(c)3 provides services of training, assessments, coaching, facilitations, a best practice Learning Summit, and public recognition to those who have achieved various levels of performance excellence. For additional information about Quality New Mexico or the 2019 Learning Summit (April 30, 2018 - May 1, 2018 at Isleta Resort & Casino), visit or contact Quality New Mexico at 505-944-2001.