ANNOUNCEMENT!

The QNM Board of Directors is pleased to announce its revitalization initiative! We are now on a trajectory to return QNM to its place as one of the best performance excellence programs in the US. While QNM has faced multiple challenges in the last few years, including COVID, the next steps in its recovery are already underway.  These steps include:

·         new Partnership Plans, where YOU decide what is best for your organization;

·         upcoming training opportunities,;

·         partnership renewal announcement for stronger than ever relationships with the national Baldrige Alliance and the Baldrige Foundation.

To wet your quality appetite, we are offering our new FREE Executive Learning Series for all who are interested in quality and QNM.  Watch your mail or check these links for the Board’s Letter, the Partner Plans and New Course Offerings.

We look forward to working with each of you on your individual performance excellence journeys. Together, we will create a State of Excellence in New Mexico!

WELCOME BACK TO QNM!

Four NM Organizations Attain 2019 New Mexico Performance Excellence Recognition

Quality New Mexico is proud to announce the 2019 New Mexico Performance Excellence Awards (NMPEA) recipients. These four organizations are role models in customer and employee satisfaction and engagement, sound operational management, innovation, and favorable outcomes. They exemplify the result of commitment, progress, and dedication to organizational excellence.

The Zia (Excellence) level reflects that the recipient is a New Mexico role model organization in how it uses effective, systematic processes to continually improve and to achieve performance excellence for its key outcomes. The 2018 Zia Award Recipient is:

The Roadrunner (Progress) level reflects that the recipient demonstrates progress in building sound and systematic processes and attaining improved outcomes. The 2019 Roadrunner Recognition Recipient is:

· Los Alamos Department of Public Utilities, Los Alamos

 

The Piñon (Commitment) level reflects that the recipient is in the early stages of using systematic processes and data to attain improved overall outcomes. The 2019 Piñon Recognition Recipients are:

· New Mexico Department of Transportation - District Two, Roswell

· Hidalgo Medical Services, Lordsburg

 

The Adobe (Foundation) level reflects that the recipient has defined its key characteristics including its mission and vision, its customer and workforce segments and requirements, its competitive environment, and its strategic challenges and advantages. The 2019 Adobe Recognition Recipient is:

· City of Albuquerque Department of Finance & Administrative Services, Albuquerque

All Award and Recognition Recipients will be formally recognized at the 2020 New Mexico Performance Excellence Awards Ceremony in April 2020.

The NMPEA is a multi-tiered assessment and awards process assisting New Mexico organizations along their path to achieving and sustaining performance excellence. Performance excellence reflects Level 1 Adobe, Level 2 Piñon, and Level 3 Roadrunner Recognitions as key stages to achieving the pinnacle of performance—earning the prestigious Level 4 Zia Award. New Mexico organizations desiring feedback on their overall organizational performance submit a self-assessment to Quality New Mexico for an in-depth review, site visit, and written feedback from a team of volunteer Examiners. Modeled after the Malcolm Baldrige National Quality Award, Quality New Mexico’s NMPEA process is based on the time-tested Baldrige Excellence Framework® and its Criteria to guide and improve overall performance. To date, Quality New Mexico has recognized more than 800 New Mexico organizations with 15 having achieved the Zia Award, and three having achieved the Malcom Baldrige National Quality Award.

Quality New Mexico’s mission is to “Drive Performance Excellence in New Mexico.” The non-profit, 501(c)3 provides services of training, assessments, coaching, facilitations, a best practice Learning Symposium, and public recognition to those who have achieved various levels of performance excellence. For additional information about Quality New Mexico, visit www.qualitynewmexico.org or contact Quality New Mexico at 505-761-2357.

Tim Harjo of CNM Small Business Development Centers

Tim Harjo who works at CNM’s SBDC (www.nmsbdc.org) in Albuquerque helps new and existing business owners navigate all aspects of entrepreneurship in New Mexico. We see a partnership with CNM helping all businesses align with the Baldrige framework.

Listen in the broadcast from last Sunday!

https://c1.futuripost.com/kkobam/playlist/quality-new-mexico-8-18-2019-3089.html

Also I am a new volunteer, my name is Kyle Tapaha and I hope I can help QNM with their social media needs. I appreciate the opportunity.

Tim Harjo and Kyle Tapaha.jpg