Hidalgo Medical Services, a recent Pinon recipient,, was interviewed on the Quality New Mexico radio show recently. Below is a link to the interview with Dan Otero, CEO, and Garrett Olin, Director of Quality Improvement.
Here a link to the latest QNM Newsletter: more news, more events, more opportunities!
We hope that you enjoy reading it. Please let us know if you have any suggestions for articles or other content in upcoming newsletters.
ALBUQUERQUE. Quality New Mexico is proud to announce the complete group of 2017 New Mexico Performance Excellence Awards (NMPEA) recipients. The NMPEA is a multi-tiered assessment and awards process assisting New Mexico organizations along their path to achieving and sustaining performance excellence. Performance Excellence reflects being role models in customer and employee satisfaction and engagement, sound operational management, innovation, and favorable results. Level 1 Adobe, Level 2 Piñon and Level 3 Roadrunner Awards are ‘key stages’ to achieving the pinnacle of performance and earning the prestigious ‘Zia Award’.
Roadrunner (Progress) Level reflects that the recipient demonstrates progress in building sound and systematic processes and attaining improved outcomes. The 2017 Roadrunner Award Recipients are:
- San Juan Regional Medical Center, Farmington
- New Mexico Philharmonic, Albuquerque
- Del Norte Credit Union, Santa Fe
Piñon (Commitment) Level reflects that the recipient is in the early stages of using systematic processes and data to attain improved overall outcomes. The 2017 Piñon Award Recipients are:
- Albuquerque Community Foundation, Albuquerque
- Hidalgo Medical Services, Lordsburg
- Los Alamos National Laboratory Policy Office, Los Alamos
Adobe (Foundation) Level reflects that the recipient has defined its key characteristics including its mission and vision, its customer and workforce segments and requirements, its competitive environment, and its strategic challenges and advantages. The 2017 Adobe Award Recipient is:
- Cibola General Hospital, Grants
All Award Recipients will be formally recognized at the 2018 Quality New Mexico Learning Summit & New Mexico Performance Excellence Awards Ceremony, April 17 & 18 at Isleta Resort & Casino.
New Mexico organizations that want, and are open to, feedback on their overall performance submit a self-assessment to Quality New Mexico for an in-depth review, site visit, and written feedback from a team of volunteer Examiners. Modeled after the Malcolm Baldrige National Quality Award, Quality New Mexico’s NMPEA process is based on the time-tested Baldrige Excellence Framework® and its Criteria to guide and improve overall performance. To-date Quality New Mexico has recognized close to 800 New Mexico organizations with 14 having achieved the Zia Award, and three having achieved the Malcom Baldrige National Quality Award.
Quality New Mexico’s mission is to “Drive Performance Excellence in New Mexico.” The non-profit, 501(C)3 provides services of training, assessments, coaching, facilitations, a best practice Learning Summit and public recognition to those who have achieved various levels of performance excellence. For additional information about Quality New Mexico or the 2018 Learning Summit (including a link to the registration page), visit www.qualitynewmexico.org or contact Quality New Mexico at 505-944-2001.