Eight NM Organizations Attain 2018 New Mexico Performance Excellence Recognition including Best-in-Class Zia Award Winner

Quality New Mexico is proud to announce the 2018 New Mexico Performance Excellence Awards (NMPEA) recipients. These eight organizations are role models in customer and employee satisfaction and engagement, sound operational management, radical innovation, and favorable outcomes. They exemplify the result of commitment, progress, and dedication to organizational excellence.

The Zia (Excellence) level reflects that the recipient is a New Mexico role model organization in how it uses effective, systematic processes to continually improve and to achieve performance excellence for its key outcomes. The 2018 Zia Award Recipient is:

The Roadrunner (Progress) level reflects that the recipient demonstrates progress in building sound and systematic processes and attaining improved outcomes. The 2018 Roadrunner Recognition Recipients are:

The Piñon (Commitment) level reflects that the recipient is in the early stages of using systematic processes and data to attain improved overall outcomes. The 2018 Piñon Recognition Recipients are:

The Adobe (Foundation) level reflects that the recipient has defined its key characteristics including its mission and vision, its customer and workforce segments and requirements, its competitive environment, and its strategic challenges and advantages. The 2018 Adobe Recognition Recipient is:

All Award and Recognition Recipients will be formally recognized at the 2019 Quality New Mexico Learning Summit & New Mexico Performance Excellence Awards Ceremony in April 2019.

The NMPEA is a multi-tiered assessment and awards process assisting New Mexico organizations along their path to achieving and sustaining performance excellence. Performance excellence reflects Level 1 Adobe, Level 2 Piñon, and Level 3 Roadrunner Recognitions as key stages to achieving the pinnacle of performance—earning the prestigious Level 4 Zia Award. New Mexico organizations desiring feedback on their overall organizational performance submit a self-assessment to Quality New Mexico for an in-depth review, site visit, and written feedback from a team of volunteer Examiners. Modeled after the Malcolm Baldrige National Quality Award, Quality New Mexico’s NMPEA process is based on the time-tested Baldrige Excellence Framework® and its Criteria to guide and improve overall performance. To date, Quality New Mexico has recognized more than 800 New Mexico organizations with 14 having achieved the Zia Award, and three having achieved the Malcom Baldrige National Quality Award.

Quality New Mexico’s mission is to “Drive Performance Excellence in New Mexico.” The non-profit, 501(c)3 provides services of training, assessments, coaching, facilitations, a best practice Learning Summit, and public recognition to those who have achieved various levels of performance excellence. For additional information about Quality New Mexico or the 2019 Learning Summit (April 30, 2018 - May 1, 2018 at Isleta Resort & Casino), visit www.qualitynewmexico.org or contact Quality New Mexico at 505-944-2001.