Get Started: New Mexico Performance Excellence Awards

IMPROVING COMPETITIVENESS AND PERFORMANCE OF NEW MEXICO ORGANIZATIONS

Recognition Levels

Level 1 Adobe Assessment: Organizational Profile

  • the Adobe is an assessment on your Profile
  • Profiles can be developed for the organization as a whole, for a location, division, department, program, project
  • your Profile is the foundation - who it is -what it does -what it wants to achieve
  • the Adobe provides a written Feedback Report highlighting strengths and opportunities for improvement and includes a meeting with the assigned Examiner/staff for further insight 
  • your 5-page Profile is developed by responding to the related questions in the Baldrige Criteria for Performance Excellence 
  • your Profile sets the stage for your 'excellence journey' 
  • your Profile is the beginning of your NMPEA application and is required 
  • any sector, any size organization is eligible to receive an Adobe Assessment whether or not it's been a previous applicant in the NMPEA
  • QNM provides training to develop your Profile (see schedule) 

Level 2 Piñon 

  • the organization must show evidence that it is in the beginning stages of identifying and using systematic processes and collecting data to reflect early results in areas of most importance 
  • the organization describes its approaches for and deployment of its key operational processes, identifies its evaluation and improvement activities or processes, and shows some early coordination among organizational units. 
  • such organizations have started their performance excellence journey and through their efforts can see longer-term benefits

Level 3 Roadrunner 

  • the organization demonstrates, through commitment and implementation of quality principles, substantive progress in building sound and systematic processes. 
  • greater alignment of its approaches exists with some evidence of consistent deployment throughout the organization 
  • processes are repeatable, regularly evaluated for improvement, and learnings are shared 
  • coordination exists among organizational units, and results show improvement trends with comparisons in areas of importance

Level 4 Zia Award

this level carries the most stringent requirements of performance excellence

  • the organization must demonstrate through its practices and achievements the highest level of performance 
  • the operation’s approaches are integrated; processes are repeatable and regularly evaluated for improvement; efficiencies are achieved; processes and measures track progress on key operational and strategic goals
  • results are presented in terms of performance levels, trends, and comparative data and are in place for most areas of importance

The Malcom Baldrige National Quality Award 

  • is considered the highest level of national recognition for performance excellence that a US organization can receive
  • to be eligible to apply at the national level:
    • organizations must first attain their state's highest level of achievement (Zia) 
    • meet other specific critieria from the national program

Two New Mexico organizations have achieved the national award: 

  • 2009 Veterans Affairs Cooperative Studies Program Clinical Research Pharmacy Coordinating Center (non-profit category)
  • 2000 Los Alamos National Bank (business category)